Refund policy
Returns & Refunds Policy (Trade Customers)
As a trade customer, your order with ccolours+ is considered a business-to-business (B2B) transaction. As such, our return and refund policy applies only where required by law or where goods are found to be defective, damaged, or incorrectly supplied.
Damaged, Defective or Incorrect Items
All items should be inspected upon delivery. If you receive goods that are damaged, faulty, or incorrect, please notify us within 5 business days of receipt. Include your order reference, photographs of the issue, and a clear description of the problem by emailing contact@crypticcabin.com.
If a return or replacement is agreed, we will provide instructions and shipping details. Items returned without prior approval will not be accepted.
Non-Returnable Items
As a general rule, we do not accept returns or exchanges on wholesale orders, unless required by law. The following items are strictly non-returnable:
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Items ordered in error or due to change of mind
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Discounted, clearance or sale items
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Custom products or special orders
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Opened or used items
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Gift cards or promotional items
Refunds (If Applicable)
Where a refund is approved (e.g. for damaged or incorrect goods), it will be issued to the original payment method within 10 business days of the item being returned and inspected. Please note it may take additional time for your bank or payment provider to process the refund.
If you have not received a refund within 15 business days of approval, please contact us at contact@crypticcabin.com.
Contact
All return or issue-related enquiries must be directed to:
contact@crypticcabin.com
Returns will only be accepted to the specified return address provided upon request.